FAQ

Account

Do I need to register before placing an order?

No, you do not have to. You can place the order directly on our website without registration. If you change to another computer next time, then you will not see the first order information. If you like, you can also choose to register on our website.

How do I register?

Click “Create Account” at the bottom left corner of our website. You can register with your Email account.

What if I forgot my login password?

Click the “Forgot your password?" on the Login page, fill in your registered email then we will send a new password to your registered email.

Ordering & Payment

Can I remove the item from the shopping cart?

Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.

Can I modify or cancel my order?

If you did not pay for the order, then you can modify and reorder.

If you finish the payment for your order, you can cancel or modify it within 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "service@princessasa.com” representatives your order information  for assistance.

If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?

We can only change that information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via service@princessasa.com
What kind of secure payment methods do you accept?

We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E-Check, and any other payment methods that PayPal supports to complete your order on our website.

How do you secure my payment information?

We do not process any of your payment information.

Why do I get less refund for the items sometimes?

Please be noted if there is a discount for your order, we will refund you the amount of the discount, that means we will refund what you actually pay for each item.

Shipping & Handling


Where does my order ship from?

Our main fulfillment center is located in China. All our clothes are shipped from our fulfillment center.

What delivery companies do you use?

We only use safe and reputable delivery companies like DHL.UPS. USPS, Postal Mail etc.

How much is the shipping fees?

It depends on weight and distance. And you can see the exact fees when choosing the shipping method. Any order can enjoy free standard shipping on our website now!

Is there any additional fee or tax?

For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However, for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.

 

Customer Support


What if I encounter other problems?

Please take a picture of the problem you met or screenshot and send it to service@princessasa.com, so that we can handle the issue ASAP.