Returns & Exchanges
Our Return Policy is as follows:
Welcome to princessasa.com! We will be happy to accept unworn, unwashed or faulty merchandise for return or exchange. If you are not satisfied with the items you receive, we can easily arrange an exchange or refund within 30 days for you.
- You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact, not be damaged. ( Kindly remind that we cannot accept that no reason to return)
- Several types of goods are exempt from being returned, Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous, materials or flammable liquids or gases.
- For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt. (Note: please write the order number on the package)
- Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.
- We do not accept returned items that were sent back to you directly without checking with us first.
- Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
- Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours for Paypal and 7-15 business days with the credit card for your refund to appear. (if you don't have received a refund yet, first check your bank account again. then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank, There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund yet, please contact us at firstname.lastname@example.org
- The original shipping fee and insurance are non-refundable.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.